[rt-users] autogenerating tickets sent to support at mydomain.com

[Rogelio]

On 10/22/07, Rogelio <scubacuda at gmail.com> wrote:
> On 10/19/07, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
> > http://wiki.bestpractical.com/view/EmailInterface
>
> So, I went through and set most of those variables, and now I need to
> set up support at mydomain.com to accept mail.
>
> In my mail server, I now have it forwarding to
> support at rt.mydomain.com, and there is an MX record for that domain in
> my DNS.
>
> In order for this to work, do I just now need to add "support" as a
> user? How do I add users and aliases to RT?  Through the RT GUI? Or
> through the command line?

Ah, I think I found my answer on that page:

*****************************************
Handling incoming mail

RT handles its incoming emails with a rt-mailgate script that passes
emails over http protocol to a RT's web server.

Note that the HTTP interface used by mailgate is not protected by
default and you must take care of it yourself. Read
MailGatewayAccessControl to understand how to improve security of this
interface.

First of all you have to add email aliases for each queue. See the following:

    * ManualInstallation
    * Qmail - Using Qmail Aliases w/ RT
    * Using Procmail to deliver RT-mail to queues