[rt-users] Making a field mandatory for ticket resolution.

[Huw Selley]

Hi,

My apologies if this belongs on rt-devel.

I am currently using RT 3.6.3 in production and have had a request from
management to force users to update the 'Time Worked' field when resolving a
ticket.

I could not spot anywhere in the UI to make a built-in field mandatory so I
guess I need to write a scrip to do this.
My questions are:

1) Can I do this from the UI?
2) If not can someone point me in the right direction, I am happy to write a
scrip that runs OnResolve and checks that there is a value in the timeworked
field but I am unsure how to warn the user that they have not filled in a
value (or does RT take care of that for me?)

Thanks in advance

Huw



s2s company email disclaimer    : http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf
s2s company registration number : 3952958
s2s VAT registration number     : GB763132055
Business premises               : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA
Registered address              : 29 High Street, Crawley, West Sussex, RH10 1BQ
Place of registration           : England