[rt-users] Making a field mandatory for ticket resolution.

[Drew Barnes]

My boss wanted the same from me.  As a sledgehammer fix, I set it so
that any action taken on a ticket defaults to 10 min by editing
local/html/Ticket/Update.html

I'm sure there would be a way to add something to the UI (i.e. a
javascript snippet) but I've been pulled off onto other projects for the
moment.


Huw Selley wrote:
> Hi,
>
> My apologies if this belongs on rt-devel.
>
> I am currently using RT 3.6.3 in production and have had a request from
> management to force users to update the 'Time Worked' field when resolving a
> ticket.
>
> I could not spot anywhere in the UI to make a built-in field mandatory so I
> guess I need to write a scrip to do this.
> My questions are:
>
> 1) Can I do this from the UI?
> 2) If not can someone point me in the right direction, I am happy to write a
> scrip that runs OnResolve and checks that there is a value in the timeworked
> field but I am unsure how to warn the user that they have not filled in a
> value (or does RT take care of that for me?)
>
> Thanks in advance
>
> Huw
>
>
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