[rt-users] RT 3.6.3 default queue setting and quick ticket creation

[o.nash at cs.ucc.ie]

We are fairly new users of RT and have not tried much customization yet.
The 2 default queues General and External are all we use.

2 things bothering me:-
1) the default queue setting can't find it.
2) 'Quick ticket creation' OR 'new ticket'

These are related since we just have 2 queues.
but when we use either of the methods 1) or 2) above to created a ticket 
they alwas default into the External queue.

How do we change this?

I have seen a web pages about a patch to do this, is this really 
necessary?

thanks
Oliver


--
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash at cs.ucc.ie
PHONE:+35321 4902972