[rt-users] RT 3.6.3 default queue setting and quick ticket creation

[o.nash at cs.ucc.ie]

To suggest one answer to my own question 2)
Dane Rapaport in a previous post gave this:
His version was slightly different prob using an older version of RT.
I did similar kludge!! ;)
make backup copy of Queues_Overlay.pm in lib/RT
edit around line 80
   # By default, order by name
   $self->OrderBy( ALIAS => 'main',
                   FIELD => 'Name',
                   ORDER => 'DES');
Change order to DES as above and restart apache.

--


On Tue, 23 Oct 2007, o.nash at cs.ucc.ie wrote:

> We are fairly new users of RT and have not tried much customization yet.
> The 2 default queues General and External are all we use.
>
> 2 things bothering me:-
> 1) the default queue setting can't find it.
> 2) 'Quick ticket creation' OR 'new ticket'
>
> These are related since we just have 2 queues.
> but when we use either of the methods 1) or 2) above to created a ticket they 
> alwas default into the External queue.
>
> How do we change this?
>
> I have seen a web pages about a patch to do this, is this really necessary?
>
> thanks
> Oliver
>
>
> --
> Oliver Nash
> Computer Systems Support Group
> Department of Computer Science
> University College Cork
> Ireland
> EMAIL:o.nash at cs.ucc.ie
> PHONE:+35321 4902972
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch 
> today.    Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a 
> copy at http://rtbook.bestpractical.com
>

--
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash at cs.ucc.ie
PHONE:+35321 4902972