[rt-users] RT 3.6.3 default queue setting and quick ticket creation

o.nash at cs.ucc.ie o.nash at cs.ucc.ie
Tue Oct 23 16:51:07 EDT 2007


To suggest one answer to my own question 2)
Dane Rapaport in a previous post gave this:
His version was slightly different prob using an older version of RT.
I did similar kludge!! ;)
make backup copy of Queues_Overlay.pm in lib/RT
edit around line 80
   # By default, order by name
   $self->OrderBy( ALIAS => 'main',
                   FIELD => 'Name',
                   ORDER => 'DES');
Change order to DES as above and restart apache.

--


On Tue, 23 Oct 2007, o.nash at cs.ucc.ie wrote:

> We are fairly new users of RT and have not tried much customization yet.
> The 2 default queues General and External are all we use.
>
> 2 things bothering me:-
> 1) the default queue setting can't find it.
> 2) 'Quick ticket creation' OR 'new ticket'
>
> These are related since we just have 2 queues.
> but when we use either of the methods 1) or 2) above to created a ticket they 
> alwas default into the External queue.
>
> How do we change this?
>
> I have seen a web pages about a patch to do this, is this really necessary?
>
> thanks
> Oliver
>
>
> --
> Oliver Nash
> Computer Systems Support Group
> Department of Computer Science
> University College Cork
> Ireland
> EMAIL:o.nash at cs.ucc.ie
> PHONE:+35321 4902972
>
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--
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash at cs.ucc.ie
PHONE:+35321 4902972




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