[rt-users] Merge or delete users

[Lamers, Dan]

Hi Boris,

I have just configured this exact scenario.  Take a look at this page

http://wiki.bestpractical.com/view/AutoCreateFromExternalUserInfo

Basically, you can use LDAP in Exchange 5.5 to cross reference between user
id and email address.  When users send an e-mail to RT, LDAP is used to
retrieve the userid from Exchange and therefore prevent the creation of 2
accounts.  

Hope this helps!

Dan

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Boris
Jordanov
Sent: Thursday, October 25, 2007 5:57 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Merge or delete users

Hi people,
I try to integrate RT with MS AD and the LDAP tips from the wiki to get 
the user data on user creation, and it is almost working. The customer 
is using Windows 2003 for DC and Exchange 5.5. Exchange 5.5 is pretty 
old and is not well integrated with AD. So, when the user opens 
http://helpdesk in the browser, the credential sent to RT from Apache is 
the user's logon name, let it be userx. The user creates a ticket with 
requestor userx. Then the user sends an email to helpdesk at organisation, 
and because Exchange 5.5 is stupid, and no one has entered the user's 
emails into their AD account details, RT creates a new user 
userx at organisation. And there is the problem - one user, two RT 
accounts. Can two users be merged somehow, or can I delete entirely an 
user, to be able to assign it's email to another user?
Thanks in advance.


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