R: [rt-users] RT 3.6.3 Reverse History Order patch

[Gianluca Cecchi]

Or you can do eventually
login as root
Select preferences (top right)
Select RT at a glance
Select unowned tickets
at right side where there is "order by"
first option by default is
Created   Asc

Change to Desc 

But I don't know it this affects also non root users when they log-on or how to modify their preferences if not...

Gianluca

> -----Messaggio originale-----
> Da: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto 
> di Kenneth Crocker
> Inviato: venerdì 26 ottobre 2007 0.25
> A: o.nash at cs.ucc.ie
> Cc: rt-users at lists.bestpractical.com
> Oggetto: Re: [rt-users] RT 3.6.3 Reverse History Order patch
> 
> o.nash
> 
> 
> 	We have 3.6.4 and don't have the problem you described. 
> Perhaps an upgrade to that version will resolve the problem.
> 
> 
> Kenn
> LBNL
> 
> On 10/25/2007 3:00 PM, o.nash at cs.ucc.ie wrote:
> > running RT 3.6.3 on linux.
> > I read http://wiki.bestpractical.com/view/ReverseHistoryOrder
> > Which desribes some patches that will change the 
> Transaction history order
> > of tickets viewed on webpage.
> > 
> > I tried the first simple option described:
> > added line to RT_SiteConfig
> > Set($OldestTransactionsFirst, 1);
> > then cleared mason cache
> > restarted apache but the history still shows Oldest First.
> > Setting Set($OldestTransactionsFirst, 1); causes apache to 
> fail to restart
> > with erros about file permissions ....strange.
> > 
> > So does anybody have a work around for RT 3.6.3 to do this.
> > -- 
> > thanks
> > Oliver
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> > 
> > If you sign up for a new RT support contract before 
> December 31, we'll take
> > up to 20 percent off the price. This sale won't last long, 
> so get in 
> > touch today.    Email us at sales at bestpractical.com or call 
> us at +1 617 
> > 812 0745.
> > 
> > 
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials from 
> O'Reilly Media. Buy 
> > a copy at http://rtbook.bestpractical.com
> > 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 
> 31, we'll take
> up to 20 percent off the price. This sale won't last long, so 
> get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>