R: [rt-users] RT 3.6.3 Reverse History Order patch

[o.nash at cs.ucc.ie]

Gianluca
Thanks for that wich I already have, i.e. tickets sorted by created DESC 
order.
My question is different:
i.e.
ticket transactions: how to sort the transactions in reverse order.
instead of the default OldestTransactionsFirst

regards
Olly

On Fri, 26 Oct 2007, Gianluca Cecchi wrote:

>
> Or you can do eventually
> login as root
> Select preferences (top right)
> Select RT at a glance
> Select unowned tickets
> at right side where there is "order by"
> first option by default is
> Created   Asc
>
> Change to Desc
>
> But I don't know it this affects also non root users when they log-on or how to modify their preferences if not...
>
> Gianluca
>
>> -----Messaggio originale-----
>> Da: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] Per conto
>> di Kenneth Crocker
>> Inviato: venerdì 26 ottobre 2007 0.25
>> A: o.nash at cs.ucc.ie
>> Cc: rt-users at lists.bestpractical.com
>> Oggetto: Re: [rt-users] RT 3.6.3 Reverse History Order patch
>>
>> o.nash
>>
>>
>> 	We have 3.6.4 and don't have the problem you described.
>> Perhaps an upgrade to that version will resolve the problem.
>>
>>
>> Kenn
>> LBNL
>>
>> On 10/25/2007 3:00 PM, o.nash at cs.ucc.ie wrote:
>>> running RT 3.6.3 on linux.
>>> I read http://wiki.bestpractical.com/view/ReverseHistoryOrder
>>> Which desribes some patches that will change the
>> Transaction history order
>>> of tickets viewed on webpage.
>>>
>>> I tried the first simple option described:
>>> added line to RT_SiteConfig
>>> Set($OldestTransactionsFirst, 1);
>>> then cleared mason cache
>>> restarted apache but the history still shows Oldest First.
>>> Setting Set($OldestTransactionsFirst, 1); causes apache to
>> fail to restart
>>> with erros about file permissions ....strange.
>>>
>>> So does anybody have a work around for RT 3.6.3 to do this.
>>> --
>>> thanks
>>> Oliver
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> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today.
>    Email us at sales at bestpractical.com or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

--
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash at cs.ucc.ie
PHONE:+35321 4902972