[rt-users] Possible to strip rtname from subject in specific cases?

[Edward Kovarski]

Doro,

Take a look at the following wiki entry to move $rtname to the end of  
the subject,

http://wiki.bestpractical.com/view/MoveRTName

You can also arbitrarily customize the subject line with  
$EmailSubjectTagRegex.

Ed

On 31-Oct-07, at 7:11 AM, Dorothea Muecke-Herzberg wrote:

> Previous email to the list brought back to my mind an issue we  
> have. We need to send emails to
> another tool from RT and this tool scans the start of the subject  
> line, so we need to
> strip rtname from the subject line somehow (or at least move it to  
> the end).
> Is there a way to do this?
>
> Doro
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