[rt-users] Failed to load valid user when Everyone has the right to CreateTicket

[Fran Fabrizio]

Definitely not a disabled account already on the system (although why
would that matter?  Everyone can create a ticket in our setup.  Or am I
misunderstanding your comment?)

It happened again over the weekend.  A user tried to submit to our
helpdesk using her hotmail account and it failed (twice).  She then
tried with her gmail and it worked.  This was a user who had never
contacted the helpdesk before.

Drew Barnes wrote:
> Check to make sure that address is not a disabled account already on the
> system.
>
> Fran Fabrizio wrote:
>   
>> Occasionally, I get a
>>
>> RT could not load a valid user, and RT's configuration does not allow
>> for the creation of a new user for this email (user at uab.edu).
>>
>> even though in this queue, Everyone has the right to CreateTicket.  (There's nothing special about @uab.edu, I just picked that as the latest example - it happens with all sorts of domains) 
>>
>> Has anyone else seen this?  It's sporadic, once every week or two.  RT 3.6.4
>>
>>   
>>     


-- 
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653