[rt-users] How to change the Owner from UID to "Real Name" attribute

[Prakash Velayutham]

Wonderful. Worked like a charm. I also modified the Elements/ 
SelectUser file to reflect the Owner drop-down box (during new ticket  
creation) to show RealName instead of Name.

Thanks,
Prakash

On Sep 10, 2007, at 1:42 PM, Schincke, Keith D. (JSC-IT)[MEI] wrote:

> Hey Prakash,
>
> In your html/Ticket/Elements/ShowUserEntry file, change <%$User- 
> >Name%>
> to <%($User->RealName)>. You should save the new file into your  
> local RT
> html directory.
>
> I have written a couple of patches to do this in other areas:
> http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6.1
> http://rt.bestpractical.com/view/SelectOwner-fullname-list-3.6.1
>
> Let me know if you have any questions.
>
> Good Luck,
>
> Keith
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Prakash
> Velayutham
> Sent: Monday, September 10, 2007 12:07 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] How to change the Owner from UID to "Real Name"
> attribute
>
> Hello,
>
> In RT, when an admin looks at one of his tickets, the Owner attribute
> shows his UID. How can this attribute be changed to show his/her Real
> Name instead? I would prefer a solution that does not mess up past
> tickets.
>
> RT - 3.6.3
>
> And we have linked RT authentication to an OpenLDAP server, if that
> makes any difference.
>
> Thanks,
> Prakash
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