[rt-users] How to change the Owner from UID to "Real Name" attribute
Prakash.velayutham at cchmc.org
Mon Sep 10 14:27:36 EDT 2007
Wonderful. Worked like a charm. I also modified the Elements/
SelectUser file to reflect the Owner drop-down box (during new ticket
creation) to show RealName instead of Name.
On Sep 10, 2007, at 1:42 PM, Schincke, Keith D. (JSC-IT)[MEI] wrote:
> Hey Prakash,
> In your html/Ticket/Elements/ShowUserEntry file, change <%$User-
> to <%($User->RealName)>. You should save the new file into your
> local RT
> html directory.
> I have written a couple of patches to do this in other areas:
> Let me know if you have any questions.
> Good Luck,
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Prakash
> Sent: Monday, September 10, 2007 12:07 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] How to change the Owner from UID to "Real Name"
> In RT, when an admin looks at one of his tickets, the Owner attribute
> shows his UID. How can this attribute be changed to show his/her Real
> Name instead? I would prefer a solution that does not mess up past
> RT - 3.6.3
> And we have linked RT authentication to an OpenLDAP server, if that
> makes any difference.
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