[rt-users] How to change the Owner from UID to "Real Name" attribute

Schincke, Keith D. (JSC-IT)[MEI] Keith.D.Schincke at nasa.gov
Mon Sep 10 13:42:50 EDT 2007


Hey Prakash,

In your html/Ticket/Elements/ShowUserEntry file, change <%$User->Name%>
to <%($User->RealName)>. You should save the new file into your local RT
html directory. 

I have written a couple of patches to do this in other areas:
http://rt.bestpractical.com/view/AdminUser-fullname-list-3.6.1
http://rt.bestpractical.com/view/SelectOwner-fullname-list-3.6.1

Let me know if you have any questions.

Good Luck,

Keith
 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Prakash
Velayutham
Sent: Monday, September 10, 2007 12:07 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to change the Owner from UID to "Real Name"
attribute

Hello,

In RT, when an admin looks at one of his tickets, the Owner attribute
shows his UID. How can this attribute be changed to show his/her Real
Name instead? I would prefer a solution that does not mess up past
tickets.

RT - 3.6.3

And we have linked RT authentication to an OpenLDAP server, if that
makes any difference.

Thanks,
Prakash
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com Commercial support:
sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com



More information about the rt-users mailing list