[rt-users] Re: Outgoing email To: header

[Richard Brady]

Hi folks

I'm having the same issue as this one discussed in January. Is there
any way to easily change this so that AdminCC recipients actually get
a To: header. I understand that this would probably introduce
ambiguity as to whose address would go in there, but can't it have To:
and Cc: headers to avoid this?

I'm not too familiar with the dos and don'ts of email headers, but
would appreciate any tips.

Regards,
Richard

On 9/11/07, Richard Brady <rnbrady at gmail.com> wrote:
>  Hi Steve
>
> > I have a user who objects to the fact that mail sent by RT has no To:
> > header
> > (e.g. when he replies to or comments on a ticket). It show up in his
> > mail as
> > "undisclosed recipients" and his mail filtering puts it someplace nasty.
>
> Sounds like he's an AdminCC and getting a Bcc of the mail, and there
> aren't any other recipients, so there is no To. If he's got filtering,
> could he not put in a rule to catch a subject with '[$rtname' in, and do
> the right thing with it? (that's what I've done, anyway)
>
> Cheers
> Toby