[rt-users] Appearance of RT Return Addresss

Andreas Schamanek schamane at fam.tuwien.ac.at
Fri Sep 14 15:09:16 EDT 2007

On Fri, 13 Sep 2007, Tamer wrote:

> Here is the issues I am having right now . After creating a ticket , 
> I get the following e-mail:
> Enoch Root via RT [RT_CorrespondAddressNotSet at ServerName.domain.com]
> (...)
> Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3 

On Fri, 14 Sep 2007, soma wrote:

> You should be able to set this by changing the 
> $CorrespondenceAddress in the RT_SiteConfig.pm to appropriate email 
> id Eg:- RT at example.com.

You might also want to change some other settings in RT_SiteConfig.pm 
-- see RT_Config.pm for what can be changed, copy relevant bits to 
RT_SiteConfig.pm and set them accordingly. E.g. $Organization and 

The address used to send an "On Create" AutoReply is furthermore set 
by the Web GUI where you configure your queues.


-- Andreas

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