[rt-users] Appearance of RT Return Addresss

[soma]

You should be able to set this by changing the $CorrespondenceAddress  in
the RT_SiteConfig.pm to appropriate email id Eg:- RT at example.com.

Regards
Soma Manjulavil,
Boncle Inc.

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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tamer Tayea
Sent: Friday, September 14, 2007 11:09 AM
To: Tamer Tayea; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Appearance of RT Return Addresss 

Hi All,

I have been looking on the internet for how to fix the issue below but
no luck so far..

Any ideas!

Thanks

Tamer
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tamer
Tayea
Sent: Thursday, September 13, 2007 4:29 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Appearance of RT Return Addresss 


Hi ,

Here is the issues I am having right now . After creating a ticket , I
get the following e-mail:


Enoch Root via RT [RT_CorrespondAddressNotSet at ServerName.domain.com]


Thu Sep 13 15:50:50 2007: Request 3 was acted upon.
Transaction: Ticket created by root
       Queue: General
     Subject: Test Again
       Owner: Nobody
  Requestors: root at localhost
      Status: new
 Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3 



- What I need is to configure RT so When I create a ticket it send
e-mail as it is from issues at rt.domain.com Where rt.domain.com points to
the same server  ServerName.domain.com


- Then the URL at the end of the ack message should read Ticket <URL:
http://rt.domain.com:80/Ticket/Display.html?id=3


How to go about doing that ?


Thanks

Tamer
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Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com