[rt-users] Adding CC's from original Email

Adam Savage Adam_Savage at skillsoft.com
Fri Sep 14 16:51:29 EDT 2007

Thank you, I'll take a look.


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andreas
Sent: Friday, September 14, 2007 3:15 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Adding CC's from original Email

Hi Adam,

On Fri, 14 Sep 2007, Adam Savage wrote:

> Is there a way to add the CC's of an original email sent to RT to 
> the CC of the ticket created?

You might want to have a look at 
and option $ParseNewMessageForTicketCcs in RT_SiteConfig.pm


-- Andreas


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