[rt-users] Adding CC's from original Email

[Andreas Schamanek]

Hi Adam,

On Fri, 14 Sep 2007, Adam Savage wrote:

> Is there a way to add the CC's of an original email sent to RT to 
> the CC of the ticket created?

You might want to have a look at 
http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
and option $ParseNewMessageForTicketCcs in RT_SiteConfig.pm

HTH,

-- 
-- Andreas