[rt-users] Queue list on Comment/Reply page

Roy El-Hames rfh at pipex.net
Tue Sep 18 06:54:33 EDT 2007


Sorry Mathew you are absolutely right, I so used to my customised 
version that I forgot what is out of the box, I am not sure why the RT 
folks left it out.
You can add the queue either using call backs (though not sure how to do 
this - If you get a working call back please tell me how these are 
done), Or you can easily add the Queue list by modifying 
Ticket/Update.html adding:
 <tr><td align=right><&|/l&>Queue</&>:</td><td><& /Elements/SelectQueue, 
Name => "Queue", Default =>$TicketObj->QueueObj->Id &> </td></tr>

Regards;
Roy


Mathew Snyder wrote:
> Also, as the admin I have SuperUser rights so permissions shouldn't be the issue.
>
> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
> Raed El-Hames wrote:
>   
>> It should already be there -the row between Status and update type .. or
>> am I mis-understanding your question
>> I am guessing you have permission problems which also relates to your
>> Child tickets problem
>> Roy
>> ----- Original Message ----- From: "Mathew Snyder" <theillien at yahoo.com>
>> To: "RT Users" <rt-users at lists.bestpractical.com>
>> Sent: Monday, September 17, 2007 7:20 PM
>> Subject: [rt-users] Queue list on Comment/Reply page
>>
>>
>>     
>>> How hard would it be to add a drop down list of all of the queues to the
>>> Comment/Reply page?
>>>
>>> -- 
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>>     
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