[rt-users] Showing initial request in template

[Tim Wilson]

Hi everyone,

I've got a template that notifies certain techs when a ticket is created that might pertain to their area. In the template I try to quote from the initial request with this little snippet:

{$Ticket->Transactions->First->Content()}

This works fine except for one of our staff members who attaches her vcard to all of her emails. This bit of perl is printing her vcard in the email instead of the original text of her message. Any idea how I can have this template ignore the vcard?

-Tim



-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us