[rt-users] Showing initial request in template

[Jacob Helwig]

If you have the scrip condition be On Create, or an equivalent, you can
just use $Transaction->Content().  We haven't had any problems with that
here.

-- 
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tim
Wilson
Sent: Wednesday, September 19, 2007 3:42 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Showing initial request in template

Hi everyone,

I've got a template that notifies certain techs when a ticket is created
that might pertain to their area. In the template I try to quote from
the initial request with this little snippet:

{$Ticket->Transactions->First->Content()}

This works fine except for one of our staff members who attaches her
vcard to all of her emails. This bit of perl is printing her vcard in
the email instead of the original text of her message. Any idea how I
can have this template ignore the vcard?

-Tim



-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us





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