[rt-users] Seeking users of RT's "Rights Delegation"
KFCrocker at lbl.gov
Mon Sep 24 12:23:01 EDT 2007
Although we do grant that right to our "Queue Admins", they really
never use it. We do not assign rights to individual users. We grant
rights to groups and therefore anyone in that group has the same rights
as anyone else, therefore there is no need to delegate. The same goes
for roles. We do grant some global rights to certain roles and groups
(like our Queue-Admin group ie. "SeeConfig", "SeeGroup"), but by and
large most rights are granted to roles and groups on a queue-by-queue
basis, especially for roles. The only privilege granted to an individual
is the "SuperUser" right, which is granted to the individuals that act
as "System Admins" for RT. They are the ones that create/configure
Queues and groups initially, letting the Queue Admins take over once
everything has been set up. So, we don't really need that privilege.
On 9/22/2007 1:11 PM, Mathew wrote:
> We don't currently use it but, it is a major part of a work flow
> overhaul we are currently developing.
> Keep up with my goings on at http://theillien.blogspot.com
> Jesse Vincent wrote:
>> As far as I know, _nobody_ uses this feature of RT. If nobody speaks up
>> and tells me otherwise, the feature may be removed from a future version
>> of RT.
>> So. Do you use Delegation? If so, what sort of process makes it useful
>> for you?
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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