[rt-users] Scrip condition met but not acted on

[Mathew Snyder]

Using 3.6.4, I'm trying to create child tickets if the value of a CF called
"Ticket Type" is set to "Provisioning".  However, I can't seem to work out the
logic for the Custom condition.  This is what I have:

if (($self->TransactionObj->Type eq "CustomField" &&
$self->TransactionObj->Field == 5 && )){
return 1;
} else {
return 0;
}

With the Custom action preparation code being:
return 0 unless $self->TicketObj->FirstCustomFieldValue('Ticket
Type') =~ /Provisioning/i;

The Custom action cleanup code is empty.


I've changed it to include the FirstCustomFieldValue check as part of the
condition and the prep code set to "return 1;" but that didn't help.  The only
time I can get the child tickets to spawn is if I add "|| $self->TickeObj->Type
eq "Create" "

I'm guessing I've go the logic wrong.  Can someone help me out with this?

Mathew
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