[rt-users] Scrip condition met but not acted on

[Stephen Turner]

At Monday 9/24/2007 03:04 PM, you wrote:
>I've figured out the problem.  The Custom condition that checks if a 
>transaction
>is for CustomFields, is on the one CF and that the value is being set to
>Provisioning doesn't run during a ticket Create action.  If I set the value of
>that CF to Provisioning *after* the ticket has been created, the child tickets
>I'm trying to spawn are created.  I'm wondering if using TransactionBatch will
>fix this.

Can you do something like this in the condition:

IF transaction type is "Create"
OR (transaction type is "CustomField" and transaction field id = 5)
   return 1
ELSE
   return 0

or maybe you could dispense with the custom action part and have this 
in the condition:

IF ( transaction type is "Create" and Ticket Type CF = 'Provisioning')
OR (transaction type is "CustomField" and transaction field id = 5 
and trans new value = 'Provisioning')
   return 1
ELSE
   return 0


Steve