[rt-users] Scrip condition met but not acted on

[Mathew Snyder]

Stephen Turner wrote:
> At Monday 9/24/2007 03:04 PM, you wrote:
>> I've figured out the problem.  The Custom condition that checks if a
>> transaction
>> is for CustomFields, is on the one CF and that the value is being set to
>> Provisioning doesn't run during a ticket Create action.  If I set the
>> value of
>> that CF to Provisioning *after* the ticket has been created, the child
>> tickets
>> I'm trying to spawn are created.  I'm wondering if using
>> TransactionBatch will
>> fix this.
> 
> Can you do something like this in the condition:
> 
> IF transaction type is "Create"
> OR (transaction type is "CustomField" and transaction field id = 5)
>   return 1
> ELSE
>   return 0
> 
> or maybe you could dispense with the custom action part and have this in
> the condition:
> 
> IF ( transaction type is "Create" and Ticket Type CF = 'Provisioning')
> OR (transaction type is "CustomField" and transaction field id = 5 and
> trans new value = 'Provisioning')
>   return 1
> ELSE
>   return 0
> 
> 
> Steve
> 

I've pretty much answered my own question.  However, it isn't able to create the
child tickets giving the following information:

[Mon Sep 24 19:41:22 2007] [debug]: ARRAY(0x82b90118) not a recognised queue
object. (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:403)
[Mon Sep 24 19:41:22 2007] [debug]: RT::Ticket=HASH(0x82b7f428) No queue given
for ticket creation. (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:408)
[Mon Sep 24 19:41:22 2007] [error]: Couldn't create related ticket create-Child
for 87375 Could not create ticket. Queue not set
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:619)
[Mon Sep 24 19:41:22 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at /usr/local/rt3/lib/RT/Action/CreateTickets.pm
line 1416. (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1416)
[Mon Sep 24 19:41:22 2007] [debug]: Handling links for
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1416)
[Mon Sep 24 19:41:22 2007] [debug]: Building Parents link for 87375
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1442)
[Mon Sep 24 19:41:22 2007] [crit]: HasRight called with no valid object
(/usr/local/rt3/lib/RT/Principal_Overlay.pm:323)
[Mon Sep 24 19:41:22 2007] [warning]: AddLink thru 87375 failed: Permission
Denied (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1451)
[Mon Sep 24 19:41:22 2007] [debug]: Building Parents link for 87375
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1442)
[Mon Sep 24 19:41:22 2007] [crit]: HasRight called with no valid object
(/usr/local/rt3/lib/RT/Principal_Overlay.pm:323)
[Mon Sep 24 19:41:22 2007] [warning]: AddLink thru 87375 failed: Permission
Denied (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1451)
[Mon Sep 24 19:41:22 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at /usr/local/rt3/lib/RT/Action/CreateTickets.pm
line 1416. (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1416)
[Mon Sep 24 19:41:22 2007] [debug]: Handling links for
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1416)
[Mon Sep 24 19:41:22 2007] [debug]: Building Parents link for 87375
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1442)
[Mon Sep 24 19:41:22 2007] [crit]: HasRight called with no valid object
(/usr/local/rt3/lib/RT/Principal_Overlay.pm:323)
[Mon Sep 24 19:41:22 2007] [warning]: AddLink thru 87375 failed: Permission
Denied (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1451)
[Mon Sep 24 19:41:22 2007] [debug]: Building Parents link for 87375
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1442)
[Mon Sep 24 19:41:22 2007] [crit]: HasRight called with no valid object
(/usr/local/rt3/lib/RT/Principal_Overlay.pm:323)
[Mon Sep 24 19:41:22 2007] [warning]: AddLink thru 87375 failed: Permission
Denied (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1451)
[Mon Sep 24 19:41:22 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at /usr/local/rt3/lib/RT/Action/CreateTickets.pm
line 1463. (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1463)
[Mon Sep 24 19:41:22 2007] [debug]: Handling postponed actions for
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1463)
[Mon Sep 24 19:41:22 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at /usr/local/rt3/lib/RT/Action/CreateTickets.pm
line 1463. (/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1463)
[Mon Sep 24 19:41:22 2007] [debug]: Handling postponed actions for
(/usr/local/rt3/lib/RT/Action/CreateTickets.pm:1463)

Not sure what the problem is considering I've been able to create child tickets
when the condition was set the previous way.  That tells me it isn't really a
permissions problem that I can see.

Mathew