[rt-users] Filtering troublesome tickets with procmail

[Tim Wilson]

Hey everyone,

I got burned a few weeks ago when someone in my organization sent a meeting request to RT. That produced a bit of a mail storm as the requests started flying around. We got it under control, and I've now added a procmail rule to intercept meeting request emails and send them right to /dev/null. I also thought it would be good to insert a rule that could be engaged in case of "emergency" to filter communication for any particular ticket.

For example, I tried the following:

# Filter out troublesome ticket emails
:0
* ^Subject: .*[BHM \#448]
/dev/null

The problem is that this rule is catching everything, whether it's ticket #448 or not. I'm not exactly a procmail wizard, but I don't see the problem here. Any ideas?

-Tim

-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us