[rt-users] Filtering troublesome tickets with procmail

[Bob Goldstein]

>Hey everyone,
>
>I got burned a few weeks ago when someone in my organization sent a meeting re
>quest to RT. That produced a bit of a mail storm as the requests started flyin
>g around. We got it under control, and I've now added a procmail rule to inter
>cept meeting request emails and send them right to /dev/null. I also thought i
>t would be good to insert a rule that could be engaged in case of "emergency" 
>to filter communication for any particular ticket.
>
>For example, I tried the following:
>
># Filter out troublesome ticket emails
>:0
>* ^Subject: .*[BHM \#448]
>/dev/null
>
>The problem is that this rule is catching everything, whether it's ticket #448
> or not. I'm not exactly a procmail wizard, but I don't see the problem here. 
>Any ideas?


Just a guess, but maybe the brackets are interpreted as
part of the regexp, not literally?  Try:

    * ^Subject: .*\[BHM \#448\]

    bobg


>
>-Tim
>
>-- 
>Tim Wilson, Director of Technology
>Buffalo-Hanover-Montrose Schools
>214 1st Ave NE   Buffalo, MN  55313
>ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us
>
>
>
>
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