[rt-users] Change queue after N time.

["Fábio M. Catunda"]

Hi!

I would like to change an open ticket from one queue to another after 
one day (or some other configurable period) if nobody has taken the 
ticket yet, but I'm a little confused.

First I was trying to create a scrip on the "On priority change", but 
I'm not sure when it happens. (if somebody can give some direction on 
this point I will be glad too).

Anyway, I'm a little lost, any help is welcome.

Thankz,

Fábio Catunda.


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