[rt-users] move ticket to appropriate queue when someone takes the ticket

KENH KASA fosterjam at yahoo.com
Wed Sep 26 10:42:58 EDT 2007


Hi, I'm using RT 3.6.4 and defined several queues and users with one of the queue being the default that receives all the tickets. I was wondering when soemone takes the ticket is there a way to move the ticket automatically from default queue to the queue that the owner has been assigned. 
In our configuration, each owner belongs to the default queue and only one other queue .

thanks

ed

       
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