[rt-users] cc to owner of the ticket?
KENH KASA
fosterjam at yahoo.com
Wed Sep 26 10:47:50 EDT 2007
is it possible to cc to the owner? usually RT excludes the owner on the grounds that owner is actually addressing the tikcet, but we like to have this so that there is a email copy as a record and not just in the RT system. I'm using RT 3.6.4
thanks
ed
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