[rt-users] Can Resolve sends reply to requestor?

[KENH KASA]

is there a way to modify such that it sends back to requestor, because majority of our tickets can be resolved simply with a single response, in that case we just want the owner to send the solution and close it automatically (1 step), rather than send the solution and click on resolve (2 steps)



Kenneth Crocker <KFCrocker at lbl.gov> wrote: Kenh,


 We capture the comments made during the resolve transaction with our 
resolve template. That way the only comments that go out are the last 
ones made at resolve time.


Kenn
LBNL

On 9/26/2007 7:44 AM, KENH KASA wrote:
> Is it possible to configure such that when I hit 'resolve' it default to 
> 'reply to requestors' instead of 'comment to admin'
> 
> ------------------------------------------------------------------------
> Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: 
>  
> mail, news, photos & more.
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com


       
---------------------------------
Be a better Heartthrob. Get better relationship answers from someone who knows.
Yahoo! Answers - Check it out. 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070926/7bbd840f/attachment.htm>