[rt-users] RT bottlenecks

[Roy El-Hames]

Matthew;
If you have any benchmarking techniques , can you share them please I'll 
be interested in how to monitor RT activities.
Regards;
Roy

Mathew wrote:
> Version 3.6.1 actually.  I'll give it a try though and see what happens.
>  I know there is a benchmarking method that was explained in the RT
> training I attended so I'll look in my documentation and see what I find
> for that.
>
> Keep up with my goings on at http://theillien.blogspot.com
>
> Roy El-Hames wrote:
>   
>> Matthew;
>> What version of RT are you using?
>> With > 3.6.1, I noticed slowness with transaction custom fields queries,
>> if you do not use them try and comment out the following lines from
>> html/Ticket/Elements/ShowTransaction
>>
>> %# if ($Transaction->CustomFieldValues->Count) {
>> %#      <& /Elements/ShowCustomFields, Object => $Transaction &>
>> %#}
>>
>> You may find tickets display quicker --but again do this if you do not
>> use Transaction CF's--
>>
>> Regards;
>> Roy
>>
>> Mathew wrote:
>>     
>>> I've been informed that some are beginning to complain about the speed
>>> of RT when it comes to loading tickets that contain attachments.  This
>>> has led to the question of distributed computing in the way of load
>>> balancing.  I'd like to avoid moving in this direction with RT as we
>>> don't have the need for it.  Our user base is small as is our ticket
>>> count.
>>>
>>> It would seem that most of the bottleneck comes from actually loading
>>> the page.  I've found that tickets with numerous transactions (exact
>>> number not known) tend to be slow to load even without attachments.
>>>
>>> How should I go about pinpointing the bottleneck so I can find a
>>> solution that won't require a major tech refresh?
>>>
>>>
>>> Mathew
>>>   
>>>       
>>     
>
>