[rt-users] RT bottlenecks
Mathew
theillien at yahoo.com
Fri Sep 28 11:14:44 EDT 2007
Version 3.6.1 actually. I'll give it a try though and see what happens.
I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames wrote:
> Matthew;
> What version of RT are you using?
> With > 3.6.1, I noticed slowness with transaction custom fields queries,
> if you do not use them try and comment out the following lines from
> html/Ticket/Elements/ShowTransaction
>
> %# if ($Transaction->CustomFieldValues->Count) {
> %# <& /Elements/ShowCustomFields, Object => $Transaction &>
> %#}
>
> You may find tickets display quicker --but again do this if you do not
> use Transaction CF's--
>
> Regards;
> Roy
>
> Mathew wrote:
>> I've been informed that some are beginning to complain about the speed
>> of RT when it comes to loading tickets that contain attachments. This
>> has led to the question of distributed computing in the way of load
>> balancing. I'd like to avoid moving in this direction with RT as we
>> don't have the need for it. Our user base is small as is our ticket
>> count.
>>
>> It would seem that most of the bottleneck comes from actually loading
>> the page. I've found that tickets with numerous transactions (exact
>> number not known) tend to be slow to load even without attachments.
>>
>> How should I go about pinpointing the bottleneck so I can find a
>> solution that won't require a major tech refresh?
>>
>>
>> Mathew
>>
>
>
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