[rt-users] RT bottlenecks

Mathew theillien at yahoo.com
Fri Sep 28 11:14:44 EDT 2007

Version 3.6.1 actually.  I'll give it a try though and see what happens.
 I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I find
for that.

Keep up with my goings on at http://theillien.blogspot.com

Roy El-Hames wrote:
> Matthew;
> What version of RT are you using?
> With > 3.6.1, I noticed slowness with transaction custom fields queries,
> if you do not use them try and comment out the following lines from
> html/Ticket/Elements/ShowTransaction
> %# if ($Transaction->CustomFieldValues->Count) {
> %#      <& /Elements/ShowCustomFields, Object => $Transaction &>
> %#}
> You may find tickets display quicker --but again do this if you do not
> use Transaction CF's--
> Regards;
> Roy
> Mathew wrote:
>> I've been informed that some are beginning to complain about the speed
>> of RT when it comes to loading tickets that contain attachments.  This
>> has led to the question of distributed computing in the way of load
>> balancing.  I'd like to avoid moving in this direction with RT as we
>> don't have the need for it.  Our user base is small as is our ticket
>> count.
>> It would seem that most of the bottleneck comes from actually loading
>> the page.  I've found that tickets with numerous transactions (exact
>> number not known) tend to be slow to load even without attachments.
>> How should I go about pinpointing the bottleneck so I can find a
>> solution that won't require a major tech refresh?
>> Mathew

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