AW: Re: AW: Re: [rt-users] RT bottlenecks

Kobus Bensch NF kbensch at fullnet.co.uk
Fri Sep 28 15:33:46 EDT 2007


Well it depends on what you want to monitor

we monitor the sql perf
www perf
graph this and so on

let me know specifics and i can try and help

Ham MI-ID, Torsten Brumm wrote:
>
> Yes we too, how do you do this exactly?
>
> Torsten
>
> -----Original Message-----
> From: Kobus Bensch NF <kbensch at fullnet.co.uk>
> To: Ham MI-ID, Torsten Brumm
> CC: rfh at pipex.net <rfh at pipex.net>; theillien at yahoo.com 
> <theillien at yahoo.com>; rt-users at lists.bestpractical.com 
> <rt-users at lists.bestpractical.com>
> Sent: Fri Sep 28 21:29:06 2007
> Subject: Re: AW: Re: [rt-users] RT bottlenecks
>
> Hi
>
> I use Nagios and Cacti to monitor RT and the box
>
> Ham MI-ID, Torsten Brumm wrote:
>
>         Hi matthew,
>         Me too, if you have something, pls share.
>        
>         Does anyone have something to cleanly monitor the rt 
> performance? Response times etc? We are using a scrip at this moment 
> which does a wget and this pain in the ass.
>        
>         Any idea is welcome
>        
>         Torsten
>        
>         -----Original Message-----
>         From: rt-users-bounces at lists.bestpractical.com 
> <rt-users-bounces at lists.bestpractical.com> 
> <mailto:rt-users-bounces at lists.bestpractical.com>
>         To: Mathew <theillien at yahoo.com> <mailto:theillien at yahoo.com>
>         CC: rt-users at lists.bestpractical.com 
> <rt-users at lists.bestpractical.com> 
> <mailto:rt-users at lists.bestpractical.com>
>         Sent: Fri Sep 28 17:51:30 2007
>         Subject: Re: [rt-users] RT bottlenecks
>        
>         Matthew;
>         If you have any benchmarking techniques , can you share them 
> please I'll
>         be interested in how to monitor RT activities.
>         Regards;
>         Roy
>        
>         Mathew wrote:
>         > Version 3.6.1 actually.  I'll give it a try though and see 
> what happens.
>         >  I know there is a benchmarking method that was explained in 
> the RT
>         > training I attended so I'll look in my documentation and see 
> what I find
>         > for that.
>         >
>         > Keep up with my goings on at http://theillien.blogspot.com
>         >
>         > Roy El-Hames wrote:
>         > 
>         >> Matthew;
>         >> What version of RT are you using?
>         >> With > 3.6.1, I noticed slowness with transaction custom 
> fields queries,
>         >> if you do not use them try and comment out the following 
> lines from
>         >> html/Ticket/Elements/ShowTransaction
>         >>
>         >> %# if ($Transaction->CustomFieldValues->Count) {
>         >> %#      <& /Elements/ShowCustomFields, Object => 
> $Transaction &>
>         >> %#}
>         >>
>         >> You may find tickets display quicker --but again do this if 
> you do not
>         >> use Transaction CF's--
>         >>
>         >> Regards;
>         >> Roy
>         >>
>         >> Mathew wrote:
>         >>   
>         >>> I've been informed that some are beginning to complain 
> about the speed
>         >>> of RT when it comes to loading tickets that contain 
> attachments.  This
>         >>> has led to the question of distributed computing in the 
> way of load
>         >>> balancing.  I'd like to avoid moving in this direction 
> with RT as we
>         >>> don't have the need for it.  Our user base is small as is 
> our ticket
>         >>> count.
>         >>>
>         >>> It would seem that most of the bottleneck comes from 
> actually loading
>         >>> the page.  I've found that tickets with numerous 
> transactions (exact
>         >>> number not known) tend to be slow to load even without 
> attachments.
>         >>>
>         >>> How should I go about pinpointing the bottleneck so I can 
> find a
>         >>> solution that won't require a major tech refresh?
>         >>>
>         >>>
>         >>> Mathew
>         >>> 
>         >>>     
>         >>   
>         >
>         > 
>        
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