[rt-users] 500 Internal Server Error

[joseph blase]

On Tue, Apr 1, 2008 at 7:23 PM, Ham MI-ID, Torsten Brumm <
torsten.brumm at kuehne-nagel.com> wrote:

>  At the beginning of the logfile, you must have some more detailed
> information, try restart and check for permission problems!
>
> Torsten
>

Hi Torsten,

I restarted apache while tailing the logs but I doesn't spit out any  error,
what peculiar in our case though is it only give that 500 error code when
you access the https://helpdesk.domain.com/Search/Build.html , that is after
logging in selecting Tickets button. All the rest simple search/reply/update
a ticket are working fine.

Is there any timeout setting that I can change as what's this logs says?

[Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with
server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted:
idle timeout (30 sec), referer: https://helpdesk.domain.com/


Thanks for your time,

 --joseph


>
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
> (Vors.), Uwe Bielang (Stellv.), Dirk Blesius (Stellv.), Bruno Mang, Alfred
> Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens
> Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
> USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel
> A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat:
> Klaus-Michael Kühne
>
> ------------------------------
> *Von:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *Im Auftrag von *joseph blase
> *Gesendet:* Montag, 31. März 2008 22:12
> *An:* rt-users at lists.bestpractical.com
> *Betreff:* [rt-users] 500 Internal Server Error
>
> Hi list,
>
> We had our RT systems working for quite sometimes until recently we notice
> that  if we access it's Ticket button it's being redirected(if it's the
> right term) to https://helpdesk.domain.com/Search/Build.html and throw out
> this "500 Internal Server Error" and  error logs contain as follow:
>
> [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI: comm with
> server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted:
> idle timeout (30 sec), referer: https://helpdesk.domain.com/
> [Mon Mar 31 05:29:34 2008] [error] [client 10.110.18.5] FastCGI:
> incomplete headers (0 bytes) received from server
> "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer:
> https://helpdesk.domain.com/
> [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI: comm with
> server "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi" aborted:
> idle timeout (30 sec), referer: https://helpdesk.domain.com/
> [Mon Mar 31 05:34:59 2008] [error] [client 10.110.18.5] FastCGI:
> incomplete headers (0 bytes) received from server
> "/usr/share/request-tracker3.6/libexec/mason_handler.fcgi", referer:
> https://helpdesk.domain.com/
>
> Although there's some listing coming on on google search for same
> error,there's no concrete answer so might as well try my luck here.
>
> We're using:
>
> RT 3.6.1
> on
> Apache/2.2.3 (Debian 4.0) mod_fastcgi/2.4.2 mod_ssl/2.2.3 OpenSSL/0.9.8c
> mod_perl/2.0.2 Perl/v5.8.8 Server
>
>
> Thanks in advance,
>
>  joseph
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080402/ec8e88a1/attachment.htm>