[rt-users] [ERROR] Request-URI Too Large

Gene LeDuc gleduc at mail.sdsu.edu
Thu Apr 3 12:09:10 EDT 2008

This looks like an RT design error.  For some reason it is passing a list 
containing every user's id via the URL.  If the list of users is long 
enough you will certainly break something.  Since you can't select which 
users to dump into the file (other than including disabled users), there's 
really no reason to have to pass the user list to the handler - it will 
always dump either all users or all users that aren't disabled.


At 02:03 AM 4/3/2008, Ham MI-ID, Torsten Brumm wrote:
>Hi RT Users,
>Just tried to export my users (Configuration -> Users -> Download as TAB 
>delimited File) and got this error:
>Request-URI Too Large
>The requested URL's length exceeds the capacity limit for this server.
>Any idea how to fix this? Is this a error from RT (why the URL is so long) 
>or can i change something at the webserver?
>Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann 
>(Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred 
>Manke, Christian Marnetté (Stellv.),  Mark Reinhardt (Stellv.), Jens 
>Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, 
>USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel 
>A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: 
>Klaus-Michael Kühne

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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