[rt-users] [ERROR] Request-URI Too Large

Gene LeDuc gleduc at mail.sdsu.edu
Thu Apr 3 13:07:28 EDT 2008

Oops, now I see why the user list needs to be passed to the handler 
(results of a search may not contain _all_ users).

At 09:09 AM 4/3/2008, Gene  LeDuc wrote:
>This looks like an RT design error.  For some reason it is passing a list
>containing every user's id via the URL.  If the list of users is long
>enough you will certainly break something.  Since you can't select which
>users to dump into the file (other than including disabled users), there's
>really no reason to have to pass the user list to the handler - it will
>always dump either all users or all users that aren't disabled.
>At 02:03 AM 4/3/2008, Ham MI-ID, Torsten Brumm wrote:
> >Hi RT Users,
> >
> >Just tried to export my users (Configuration -> Users -> Download as TAB
> >delimited File) and got this error:
> >
> >Request-URI Too Large
> >
> >The requested URL's length exceeds the capacity limit for this server.
> >
> >Any idea how to fix this? Is this a error from RT (why the URL is so long)
> >or can i change something at the webserver?
> >
> >Thanks
> >
> >Torsten
> >
> >Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
> >(Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred
> >Manke, Christian Marnetté (Stellv.),  Mark Reinhardt (Stellv.), Jens
> >Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
> >USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel
> >A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat:
> >Klaus-Michael Kühne

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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