[rt-users] Self Service Permissions

Kenneth Crocker KFCrocker at lbl.gov
Thu Apr 3 13:17:07 EDT 2008


	I could easily be mistaken, but I thought self-service referred to 
email requests. I don't even know how someone could SEE anything from an 
email request. I thought one had to use the WebUI to SEE anything in RT.


On 4/2/2008 8:22 PM, Stephen Cochran wrote:
> Our unprivileged users can't see the queue names (we have multiple  
> queues) in the Self Service interface, the field is just blank. What  
> permission is needed to see that field? Currently set up with:
> unprivileged:
> 	CreateTicket
> 	SeeQueue
> requester:
> 	ReplyToTicket
> 	ShowTicket
> Thanks,
> Steve
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list