[rt-users] New install (second chance)
Torsten Brumm
torsten.brumm at googlemail.com
Thu Apr 3 15:08:06 EDT 2008
Why PHP RT is PERL !!!!
2008/4/3, Nelson Pereira <npereira at protus.com>:
>
> I'm not sure… I'm having a big cryssis here with my Cisco 6500's so I
> have to drop this until Monday probably,
>
> So Monday, I will re-install RHEL4 on it with mysql and PHP from RHEL4 and
> I'll start from scratch again…
>
>
>
> Talk to you later
>
>
>
>
>
> *Nelson Pereira*
> Senior Network Administrator
>
> Protus IP Solutions Inc.
> npereira at protus.com
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com
>
> Refer your friends and colleagues to MyFax!
> Click here for more information.<http://www.myfax.com/referral_program.asp>
>
> [image: www.MyFax.com] <http://www.myfax.com>
>
>
> ------------------------------
>
> *From:* Torsten Brumm [mailto:torsten.brumm at googlemail.com]
> *Sent:* Thursday, April 03, 2008 2:14 PM
> *To:* Nelson Pereira
> *Cc:* Drew Barnes; rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] New install (second chance)
>
>
>
> Hi Nelson,
>
> just googled for your error message. are you sure you enabled mysql with
> innodb support???
>
> Btw, can you explain more in detail how you have done your setup?
>
> is the mysql from the lamp or from the distro? how does your my.cnf looks
> like?
>
> Torsten
>
> 2008/4/3, Nelson Pereira <npereira at protus.com>:
>
> Ok, the install seems to have gone well with :
>
> ./configure --with-web-user=apache --with-web-group=apache --with-mysql
>
>
> But now the make initialize-database reports errors...:
>
> [root at netnet-ems rt-3.6.6]# make initialize-database
> /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root
> --prompt-for-dba-password
> In order to create or update your RT database,this script needs to
> connect to your mysql instance on localhost as root.
> Please specify that user's database password below. If the user has no
> database
> password, just press return.
>
> Password:
> Now creating a database for RT.
> Creating mysql database rt3.
> Now populating database schema.
> Creating database schema.
> Transactions not supported by database at
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/DBI.pm line
> 1668, <SCHEMA> line 463.
> make: *** [initialize-database] Error 2
> [root at netnet-ems rt-3.6.6]#
>
>
>
> I am running MySQL, here is what phpinfo states:
> mysql
> MySQL Support enabled
> Active Persistent Links 0
> Active Links 0
> Client API version 5.0.42
> MYSQL_MODULE_TYPE external
> MYSQL_SOCKET /var/lib/mysql/mysql.sock
> MYSQL_INCLUDE -I/usr/include/mysql
> MYSQL_LIBS -L/usr/lib/mysql -lmysqlclient
>
>
>
>
>
>
>
> Nelson Pereira
> Senior Network Administrator
>
> Protus IP Solutions Inc.
> npereira at protus.com
>
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com
>
>
> Refer your friends and colleagues to MyFax!
> Click here for more information. www.MyFax.com
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
>
> Sent: Thursday, April 03, 2008 11:55 AM
> To: Nelson Pereira
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] New install (second chance)
>
> my configure was:
> ./configure --prefix=/usr/local/rt3 --with-web-user=apache
> --with-web-group=apache --with-db-rt-pass=xxxxxxxxx --with-mysql
>
> That installs in /usr/local/rt3, that apache is the user and group that
> runs my webserver, specifies the password that rt_user connects to the
> database with, using mysql.
>
> A full list of options is available with ./configure --help
>
>
> Nelson Pereira wrote:
> > I don't even know what flags to use...?!?
> >
> >
> >
> > Nelson Pereira
> >
> > Refer your friends and colleagues to MyFax!
> > Click here for more information. www.MyFax.com
> >
> > -----Original Message-----
> > From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> > Sent: Thursday, April 03, 2008 11:13 AM
> > To: Nelson Pereira
> > Cc: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] New install (second chance)
> >
> > # cat README | grep configure
> > 2 Run the "configure" script.
> > ./configure --help to see the list of options
> > ./configure (with the flags you want)
> >
> >
> > Nelson Pereira wrote:
> >
> >> Hi,
> >>
> >>
> >>
> >> Trying this install again but this time with a RHEL4 box.
> >>
> >> Downloaded the tar.gz, unpacked, installed all perl modules, testdeps
>
> >> all is fine... Then:
> >>
> >> Here is the output of ./configure and ./make install
> >>
> >> Can someone tell me what my problem is and how to fix it?
> >>
> >>
> >>
> >>
> >>
> >> [root at netnet-ems rt-3.6.6]#
> >>
> >> [root at netnet-ems rt-3.6.6]#
> >>
> >> [root at netnet-ems rt-3.6.6]# ./configure
> >>
> >> checking for a BSD-compatible install... /usr/bin/install -c
> >>
> >> checking for gawk... gawk
> >>
> >> checking for perl... /usr/bin/perl
> >>
> >> checking for chosen layout... RT3
> >>
> >> checking if user www exists... not found
> >>
> >> checking if user www-data exists... not found
> >>
> >> checking if user apache exists... found
> >>
> >> checking if group www exists... not found
> >>
> >> checking if group www-data exists... not found
> >>
> >> checking if group apache exists... found
> >>
> >> checking if group rt3 exists... not found
> >>
> >> checking if group rt exists... not found
> >>
> >> checking if group apache exists... found
> >>
> >> checking if database name is valid... yes
> >>
> >> configure: creating ./config.status
> >>
> >> config.status: creating sbin/rt-dump-database
> >>
> >> config.status: creating sbin/rt-setup-database
> >>
> >> config.status: creating sbin/rt-test-dependencies
> >>
> >> config.status: creating bin/mason_handler.fcgi
> >>
> >> config.status: creating bin/mason_handler.scgi
> >>
> >> config.status: creating bin/standalone_httpd
> >>
> >> config.status: creating bin/rt-crontool
> >>
> >> config.status: creating bin/rt-mailgate
> >>
> >> config.status: creating bin/rt
> >>
> >> config.status: creating Makefile
> >>
> >> config.status: creating etc/RT_Config.pm
> >>
> >> config.status: creating lib/RT.pm
> >>
> >> config.status: creating bin/mason_handler.svc
> >>
> >> config.status: creating bin/webmux.pl
> >>
> >> [root at netnet-ems rt-3.6.6]# make install
> >>
> >> mkdir -p //opt/rt3/etc
> >>
> >> cp etc/RT_Config.pm //opt/rt3/etc/RT_Config.pm
> >>
> >> [ -f //opt/rt3/etc/RT_SiteConfig.pm ] || cp etc/RT_SiteConfig.pm
> >> //opt/rt3/etc/RT_SiteConfig.pm
> >>
> >> chgrp apache //opt/rt3/etc/RT_Config.pm
> >>
> >> chown root //opt/rt3/etc/RT_Config.pm
> >>
> >> chgrp apache //opt/rt3/etc/RT_SiteConfig.pm
> >>
> >> chown root //opt/rt3/etc/RT_SiteConfig.pm
> >>
> >> Installed configuration. about to install rt in /opt/rt3
> >>
> >> mkdir -p //opt/rt3/var/log
> >>
> >> mkdir -p //opt/rt3/var/mason_data
> >>
> >> mkdir -p //opt/rt3/var/mason_data/cache
> >>
> >> mkdir -p //opt/rt3/var/mason_data/etc
> >>
> >> mkdir -p //opt/rt3/var/mason_data/obj
> >>
> >> mkdir -p //opt/rt3/var/session_data
> >>
> >> mkdir -p //opt/rt3/share/html
> >>
> >> mkdir -p //opt/rt3/local/html
> >>
> >> mkdir -p //opt/rt3/local/etc
> >>
> >> mkdir -p //opt/rt3/local/lib
> >>
> >> mkdir -p //opt/rt3/local/po
> >>
> >> [ -d //opt/rt3/lib ] || mkdir -p //opt/rt3/lib
> >>
> >> cp -rp lib/* //opt/rt3/lib
> >>
> >> mkdir -p //opt/rt3/etc
> >>
> >> cp -rp \
> >>
> >> etc/acl.* \
> >>
> >> etc/initialdata \
> >>
> >> etc/schema.* \
> >>
> >> //opt/rt3/etc
> >>
> >> mkdir -p //opt/rt3/bin
> >>
> >> chmod +x bin/rt-mailgate \
> >>
> >> bin/rt-crontool
> >>
> >> cp -rp \
> >>
> >> bin/rt-mailgate \
> >>
> >> bin/mason_handler.fcgi \
> >>
> >> bin/mason_handler.scgi \
> >>
> >> bin/standalone_httpd \
> >>
> >> bin/mason_handler.svc \
> >>
> >> bin/rt \
> >>
> >> bin/webmux.pl \
> >>
> >> bin/rt-crontool \
> >>
> >> //opt/rt3/bin
> >>
> >> mkdir -p //opt/rt3/sbin
> >>
> >> chmod +x \
> >>
> >> sbin/rt-dump-database \
> >>
> >> sbin/rt-setup-database \
> >>
> >> sbin/rt-test-dependencies
> >>
> >> cp -rp \
> >>
> >> sbin/rt-dump-database \
> >>
> >> sbin/rt-setup-database \
> >>
> >> sbin/rt-test-dependencies \
> >>
> >> //opt/rt3/sbin
> >>
> >> [ -d //opt/rt3/share/html ] || mkdir -p //opt/rt3/share/html
> >>
> >> cp -rp ./html/* //opt/rt3/share/html
> >>
> >> cp -rp ./local/html/* //opt/rt3/local/html
> >>
> >> cp: cannot stat `./local/html/*': No such file or directory
> >>
> >> make: [local-install] Error 1 (ignored)
> >>
> >> cp -rp ./local/po/* //opt/rt3/local/po
> >>
> >> cp: cannot stat `./local/po/*': No such file or directory
> >>
> >> make: [local-install] Error 1 (ignored)
> >>
> >> cp -rp ./local/etc/* //opt/rt3/local/etc
> >>
> >> cp: cannot stat `./local/etc/*': No such file or directory
> >>
> >> make: [local-install] Error 1 (ignored)
> >>
> >> # RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a
> >>
> > dir
> >
> >> [ -f //opt/rt3/share/doc ] && rm //opt/rt3/share/doc
> >>
> >> make: [doc-install] Error 1 (ignored)
> >>
> >> [ -d //opt/rt3/share/doc ] || mkdir -p //opt/rt3/share/doc
> >>
> >> cp -rp ./README //opt/rt3/share/doc
> >>
> >> # Make the libraries readable
> >>
> >> chmod 0755 //opt/rt3
> >>
> >> chown -R root //opt/rt3/lib
> >>
> >> chgrp -R bin //opt/rt3/lib
> >>
> >> chmod -R u+rwX,go-w,go+rX //opt/rt3/lib
> >>
> >> chmod 0755 //opt/rt3/bin
> >>
> >> chmod 0755 //opt/rt3/bin
> >>
> >> chmod 0755 //opt/rt3/etc
> >>
> >> chmod 0500 //opt/rt3/etc/*
> >>
> >> #TODO: the config file should probably be able to have its
> >>
> >> # owner set separately from the binaries.
> >>
> >> chown -R root //opt/rt3/etc
> >>
> >> chgrp -R apache //opt/rt3/etc
> >>
> >> chmod 0550 //opt/rt3/etc/RT_Config.pm
> >>
> >> chmod 0550 //opt/rt3/etc/RT_SiteConfig.pm
> >>
> >> # Make the interfaces executable
> >>
> >> chown root //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate
> >> //opt/rt3/bin/rt //opt/rt3/bin/rt-crontool
> >> //opt/rt3/bin/standalone_httpd //opt/rt3/bin/mason_handler.scgi
> >> //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc
> >>
> >> chgrp apache //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate
> >> //opt/rt3/bin/rt //opt/rt3/bin/rt-crontool
> >> //opt/rt3/bin/standalone_httpd //opt/rt3/bin/mason_handler.scgi
> >> //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc
> >>
> >> chmod 0755 //opt/rt3/bin/webmux.pl //opt/rt3/bin/rt-mailgate
> >> //opt/rt3/bin/rt //opt/rt3/bin/rt-crontool
> >> //opt/rt3/bin/standalone_httpd //opt/rt3/bin/mason_handler.scgi
> >> //opt/rt3/bin/mason_handler.fcgi //opt/rt3/bin/mason_handler.svc
> >>
> >> # Make the web ui readable by all.
> >>
> >> chmod -R u+rwX,go-w,go+rX //opt/rt3/share/html \
> >>
> >> //opt/rt3/local/html \
> >>
> >> //opt/rt3/local/po
> >>
> >> chown -R root //opt/rt3/share/html \
> >>
> >> //opt/rt3/local/html
> >>
> >> chgrp -R bin //opt/rt3/share/html \
> >>
> >> //opt/rt3/local/html
> >>
> >> # Make the web ui's data dir writable
> >>
> >> chmod 0770 //opt/rt3/var/mason_data \
> >>
> >> //opt/rt3/var/session_data
> >>
> >> chown -R apache //opt/rt3/var/mason_data \
> >>
> >> //opt/rt3/var/session_data
> >>
> >> chgrp -R apache //opt/rt3/var/mason_data \
> >>
> >> //opt/rt3/var/session_data
> >>
> >> Congratulations. RT has been installed.
> >>
> >>
> >>
> >>
> >>
> >> You must now configure RT by editing /opt/rt3/etc/RT_SiteConfig.pm.
> >>
> >>
> >>
> >> (You will definitely need to set RT's database password in
> >>
> >> /opt/rt3/etc/RT_SiteConfig.pm before continuing. Not doing so could
> be
> >>
> >> very dangerous. Note that you do not have to manually add a
> >>
> >> database user or set up a database for RT. These actions will be
> >>
> >> taken care of in the next step.)
> >>
> >>
> >>
> >> After that, you need to initialize RT's database by running
> >>
> >> 'make initialize-database'
> >>
> >> [root at netnet-ems rt-3.6.6]# make initialize-database
> >>
> >> /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba
> >> root --prompt-for-dba-password
> >>
> >> In order to create or update your RT database,this script needs to
> >> connect to your mysql instance on localhost as root.
> >>
> >> Please specify that user's database password below. If the user has
> no
> >>
> >
> >
> >> database
> >>
> >> password, just press return.
> >>
> >>
> >>
> >> Password:
> >>
> >> Now creating a database for RT.
> >>
> >> Creating mysql database rt3.
> >>
> >> Now populating database schema.
> >>
> >> Creating database schema.
> >>
> >> Transactions not supported by database at
> >> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/DBI.pm line
> >> 1668, <SCHEMA> line 463.
> >>
> >> make: *** [initialize-database] Error 2
> >>
> >> [root at netnet-ems rt-3.6.6]#
> >>
> >>
> >>
> >>
> >>
> >> *Nelson Pereira*
> >> Senior Network Administrator
> >>
> >> Protus IP Solutions Inc.
> >> npereira at protus.com <mailto:npereira at protus.com>
> >> phone: 613.733.0000 ext.528
> >> MyFax: 613.822.5083
> >> www.myfax.com <http://www.myfax.com>
> >>
> >> Refer your friends and colleagues to MyFax!
> >> Click here for more information.
> >> <http://www.myfax.com/referral_program.asp>
> >>
> >>
> >>
> >> www.MyFax.com <http://www.myfax.com>
> >>
> >>
> >>
> >>
> >>
> >
> ------------------------------------------------------------------------
> >
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> >> Commercial support: sales at bestpractical.com
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
>
>
> --
> MFG
>
> Torsten Brumm
>
> http://www.torsten-brumm.de
>
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
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