[rt-users] Global or Queue scrips first?

[Jean-Sebastien Morisset]

Thanks Ruslan, but all my scrips have descriptions... Here's an example:

Scrips which apply to all queues

    * On Merge Notify Requestors, Ccs and Owner with template Merged Ticket
      User Defined Notify Requestors, Ccs and Owner with template Merged Ticket
    * On Status Change and Status is rejected or deleted, Notify Requestors
      User Defined Notify Requestors with template Ticket Rejected or Deleted
    * On Status Change and Status is stalled, Notify Requestors
      User Defined Notify Requestors with template Status Change
    * On Resolve Notify Requestors and Ccs with template Resolved
      On Resolve Notify Requestors and Ccs with template Resolved
    * On Correspond Notify Requestors, Ccs and Owner with template Correspondence
      On Correspond Notify Requestors, Ccs and Owner with template Correspondence
    * On Correspond Notify Other Recipients with template Correspondence
      On Correspond Notify Other Recipients with template Correspondence
    * On Correspond Open Tickets with template Blank
      On Correspond Open Tickets with template Blank
    * On Owner Change Notify Owner and Requestors with template Owner Change
      On Owner Change Notify Owner and Requestors with template Owner Change
    * On ApprovlReq Notify Requestors and Ccs with template Approval Required
      On ApprovlReq Notify Requestors and Ccs with template Approval Required
    * On ApprovlReq Create Tickets with template Create Approval
      On ApprovlReq Create Tickets with template Create Approval
    * A. On Create Extract Custom Field Values with template On Create Extract Values
      On Create Extract Custom Field Values with template On Create Extract Values
    * On Owner Change Auto Cc Last Owner with template Blank
      On Owner Change User Defined with template Blank
    * B. On Create Notify Owner with template Added to Queue with Owner
      On Create Notify Owner with template Added to Queue with Owner
    * On Status Change from resolved to open, Notify Owner and Requestors
      User Defined Notify Owner and Requestors with template Re-opened

Current Scrips

    On Create and Owner is Nobody, Notify Unix with template Added to Queue
    User Defined Notify Group Unix with template Added to Queue

    On Create from E-mail, Autoreply To Requestors with template Autoreply
    User Defined Autoreply To Requestors with template Autoreply

    On Owner Change Notify Group Unix with template Owner Change
    On Owner Change Notify Group Unix with template Owner Change

    On Queue Change Notify Group Unix with template Moved to Queue
    On Queue Change Notify Group Unix with template Moved to Queue

As you can see, the global ones are not sorted, even though they have
descriptions...

If this is just a display thing, I don't mind, but I would expect the
following execution order:

Global:
    * A. On Create Extract Custom Field Values with template On Create Extract Values
Queue:
    On Create and Owner is Nobody, Notify Unix with template Added to Queue

But in fact the queue scrip appears to get executed first.

Thanks,
js.

On Mon, Apr 07, 2008 at 11:34:24PM +0400, Ruslan Zakirov wrote:
> All are sorted by description, however descriptions of many (may be
> all) default scrips are not defined and those are executed first on
> mysql and last on Pg, Oracle. Difference caused by difference in
> treating NULL values. In 3.8 upgrade scripts we have code that
> auto-generate descriptions for all scrips which have it undefined. You
> can steal it from etc/upgrade in our svn repo.
> 
> On Mon, Apr 7, 2008 at 9:09 PM, Jean-Sebastien Morisset
> <jsmoriss at mvlan.net> wrote:
>> Which are executed first, the Global or Queue scrips in v3.6.6? Is there
>>  a way to control which ones go first? I know the description is used to
>>  sort the scrips, but I have some queue scrips which seem to run before
>>  some globals (which should come first if/when sorted).
>> 
>>  Thanks!
>>  js.
>>  --
>>  Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>
>>  _______________________________________________
>>  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> 
>>  Community help: http://wiki.bestpractical.com
>>  Commercial support: sales at bestpractical.com
>> 
>> 
>>  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>  Buy a copy at http://rtbook.bestpractical.com
>> 
> 
> 
> 
> -- 
> Best regards, Ruslan.
> 

-- 
Jean-Sebastien Morisset, Sr. UNIX Administrator <jsmoriss at mvlan.net>