[rt-users] Problem, cannot restart HTTPD

Nelson Pereira npereira at protus.com
Tue Apr 8 09:13:25 EDT 2008

Ok that seems to have fixed the issue...

But that line (I commented it out for now) is 

Set($LogoAltText, loc("company Solutions, RT Network Services Ticket

What is wrong with this line? This was taken from the documentation...

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-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Tuesday, April 08, 2008 9:01 AM
To: Nelson Pereira
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Problem, cannot restart HTTPD

"Undefined subroutine &RT::loc called at /opt/rt3/etc/RT_SiteConfig.pm  
line 24"

is the isssue.

On Apr 8, 2008, at 8:58 AM, Nelson Pereira wrote:
> HI,
> Did something and not sure what...:
> [Tue Apr 08 09:00:00 2008] [error] \nRT couldn't load RT config  
> file /opt/rt3/etc/RT_SiteConfig.pm as:\n    user: root \n    group:  
> root\n\nThe file is owned by user root and group apache.  \n\nThis  
> usually means that the user/group your webserver is running\nas  
> cannot read the file.  Be careful not to make the permissions\non  
> this file too liberal, because it contains database passwords.\nYou  
> may need to put the webserver user in the appropriate group 
> \n(apache) or change permissions be able to run succesfully.\n 
> \nUndefined subroutine &RT::loc called at /opt/rt3/etc/ 
> RT_SiteConfig.pm line 24.\nCompilation failed in require at /opt/rt3/ 
> lib/RT.pm line 152.\nBEGIN failed--compilation aborted at /opt/rt3/ 
> bin/webmux.pl line 78.\nCompilation failed in require at (eval 2)  
> line 1.\n
> [Tue Apr 08 09:00:00 2008] [error] Can't load Perl file: /opt/rt3/ 
> bin/webmux.pl for server netnet-ems.protus.org:0, exiting...
> The RT_* files are set as root:apache and the permission is set to 500
> What do I need to do to get this file to run?
> Nelson Pereira
> Senior Network Administrator
> Protus IP Solutions Inc.
> npereira at protus.com
> phone: 613.733.0000 ext.528
> MyFax: 613.822.5083
> www.myfax.com
> Refer your friends and colleagues to MyFax!
> Click here for more information.
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