[rt-users] Missing "take" link for some users

Kenneth Crocker KFCrocker at lbl.gov
Tue Apr 8 12:22:01 EDT 2008


	It's all about the privileges. If you are NEVER going to have more than 
a few users, then I suppose granting rights to users would be OK, but we 
prefer to put users in groups that have "like" privileges, that way we 
don't have to wonder why Bob can do it and Frank can't. Granting Global 
"All Powerful" rights all over the place can also bit you in the rear as 
well. No on can possibly recommend what rights to grant unless they know 
your specific infrastructure and how you want to deal with 
tickets/users/requestors. There is some good documentation on the wiki 
on rights.


On 4/8/2008 7:55 AM, Keith Edmunds wrote:
> Sorry to reactivate this thread, but I'm stumped by this. I'm not even
> sure what to do to start resolving it.
> The problem:
> RT 3.6.1: We have four users on this system. In "10 newest unowned tickets", one
> user has the ticket number as a link and also a 'take' link; the other
> three users have only a plain-text ticket number and no take link.
> What I've checked/done so far:
> - one affected user has been granted full global permissions
> - that user has logged out and back in
> - that user, and the one that works, have the query for the unowned tickets
> - they both have the same display template
> Where can I look next?
> Thanks,
> Keith
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