[rt-users] Urgent request for aid - Set created date on import?

Kenneth Crocker KFCrocker at lbl.gov
Wed Apr 9 14:37:06 EDT 2008


	As I mentioned earlier, why not just do a "Bulk Update" after the 
download and let RT do it? It's safer than messing with code or messing 
with the DB outside of RT. Just a thought.


On 4/9/2008 11:09 AM, Aaron Sallade wrote:
> Hi all,
> We are down to the last little hurdle for an import of 20,000 tickets
> from a commercial system. I need to be able to set the Created date, as
> opposed to it showing as created Now(). I currently have the value in
> "Starts" so if it can be done from a scrip it may work, otherwise a
> direct db change may be the only way to go.
> Ideas?
> Aaron Sallade'
> Application Manager
> PTSO of Washington
> "Shared Technology for Community Health"
> (206) 613-8938 Desk
> (206) 521-8833 Main
> (206) 613-5078 Fax
> asallade at ptsowa.org
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