[rt-users] Urgent request for aid - Set created date on import?

Stephen Turner sturner at MIT.EDU
Wed Apr 9 14:19:39 EDT 2008

At Wednesday 4/9/2008 02:09 PM, Aaron Sallade wrote:
>Hi all,
>We are down to the last little hurdle for an import of 20,000 tickets
>from a commercial system. I need to be able to set the Created date, as
>opposed to it showing as created Now(). I currently have the value in
>"Starts" so if it can be done from a scrip it may work, otherwise a
>direct db change may be the only way to go.

I'd say scrip or script - I don't believe you can modify the Created 
date through the web UI. As always, rather than direct database 
update, I'd recommend using the RT API and a Perl script, but in this 
case, you can probably get away with direct db update.


More information about the rt-users mailing list