[rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

Mike Peachey mike.peachey at jennic.com
Fri Apr 11 04:32:33 EDT 2008

Matt Zagrabelny wrote:
> Greetings,
> I am getting the following error when I try to update a password for an
> account in my RT instance.

Is it JUST when you try to update a password? Or when attempting login too?

It certainly *seems* like you've got everything set up right, unless 
there's something small somewhere that's gone wrong.. I would suggest 
doing a:

use Data::Dumper;

Just to see if you can confirm that User_Vendor.pm is able to pick up 
the config option.. but it certainly seems like it can't, hence the 
"undefined value".

This is a LOOOONG shot, but the e-mail you sent is wrapped at so few 
characters, most things are dropping to new lines and I noticed that the 
wrapping didn't wrap @$RT::ExternalAuthPriority as one word, but wrapped 
it like this:


You haven't been trawling the file and accidentally added a space in 
there have you?
Kind Regards,


Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

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