[rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

Matt Zagrabelny mzagrabe at d.umn.edu
Mon Apr 14 11:52:51 EDT 2008

Update - problem solved, though I don't know why.

On Fri, 2008-04-11 at 09:32 +0100, Mike Peachey wrote:
> Matt Zagrabelny wrote:
> > Greetings,
> > 
> > I am getting the following error when I try to update a password for an
> > account in my RT instance.
> Is it JUST when you try to update a password? Or when attempting login too?

Login authentication is handled by a "Single Sign-on" Apache module. So,
to my knowledge it was just happening when trying to update user data.

> It certainly *seems* like you've got everything set up right, unless 
> there's something small somewhere that's gone wrong.. I would suggest 
> doing a:
> use Data::Dumper;
> $RT::Logger->debug(Dumper(@$RT::ExternalAuthPriority));
> Just to see if you can confirm that User_Vendor.pm is able to pick up 
> the config option.. but it certainly seems like it can't, hence the 
> "undefined value".
> This is a LOOOONG shot, but the e-mail you sent is wrapped at so few 
> characters, most things are dropping to new lines and I noticed that the 
> wrapping didn't wrap @$RT::ExternalAuthPriority as one word, but wrapped 
> it like this:
> @
> $RT::ExternalAuthPriority
> You haven't been trawling the file and accidentally added a space in 
> there have you?

No, thanks for checking though.

What had happened:

We had a power outage on Friday and the computer that RT was housed on
rebooted. Upon reboot things worked as expected.


Matt Zagrabelny - mzagrabe at d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems & Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85  C5CA 53E7 887F 84E2 2DA2

He is not a fool who gives up what he cannot keep to gain what he cannot
-Jim Elliot
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