[rt-users] SOLVED? LDAP_INVALID_CREDENTIALS error with 'ExternalAuth' extension

Kenneth Crocker KFCrocker at lbl.gov
Fri Apr 11 13:23:31 EDT 2008


	Yea, yea. But I'm an ADVENTUREOUS person!. HA! Just kidding. Actually, 
I already have done it, but just for two users that I CAREFULLY selected 
after looking closely at the DB, i.e. USERS, GROUPS, GROUPMEMBERS, 
CACHEDGROUPMEMBERS, etc.). First, I got the id's of each duplicate ID 
(different id's for the same person). Then I went to the ACL table to 
see which one had rights to tickets, etc. Then I checked what groups 
those ids were in and checked THEM against the ACL table. Then I 
searched all tickets that had those ID's as a CC, etc. and removed that 
reference and replaced it with the correct ID (all using RT) on each 
ticket. THEN, I went back to the DB and removed the old duplicate ID's 
from the USER Table, the related membership in any GROUP, 
CACHEDGROUPMEMEBERS, GROUPMEMBERS. Then, for each group Id that existed 
ONLY for the dup User IDs, I removed those Group records, etc. So far, 
no problem. Do you think I missed anything?


On 4/11/2008 9:59 AM, Stephen Turner wrote:
> At Friday 4/11/2008 12:50 PM, Kenneth Crocker wrote:
>> Mike, Pedro,
>>         The problem I'm having with autocreate is that when an email 
>> address is
>> added to some correspondence in the CC field, then RT adds the entire
>> email address as a privleged user instead of unprivileged. Once that
>> happens, they show up in a lot of drop-downs for watcher and then I have
>> this unrelated "privileged" email address being offered as a possible
>> USER ID for watchers and many of my regular users don't know which of
>> the two IDs to select for that one person.
>> It gets irritating and now I'm considering using SQL to get rid of them.
> Kenn - don't do this!! You'll be sorry. Ruslan's Shredder is the safe 
> way to remove unwanted user accounts.
> Steve

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