[rt-users] Default search for At A Glance
Stephen Cochran
stephen.a.cochran.lists at cahir.net
Fri Apr 11 16:29:28 EDT 2008
The default search for "N most recent tickets" becomes unaccurate if
one queue receives many tickets (say from customers) and there are
other infrequently used queues with fewer tickets.
Even though a user might only have permission to see the low traffic
queue, the tickets from the high traffic queue count in the search
results and so no tickets are displayed.
I would consider that somewhat a bug.
To work around it, I modified the search to limit it to only the queue
that I can see as a test and it go better, but I'm still only seeing
11 out of the 21 unassigned tickets.
Wondering what else could be limiting the results of that query.
More information about the rt-users
mailing list