[rt-users] Default search for At A Glance

Stephen Cochran stephen.a.cochran.lists at cahir.net
Fri Apr 11 16:29:28 EDT 2008

The default search for "N most recent tickets" becomes unaccurate if  
one queue receives many tickets (say from customers) and there are  
other infrequently used queues with fewer tickets.

Even though a user might only have permission to see the low traffic  
queue, the tickets from the high traffic queue count in the search  
results and so no tickets are displayed.

I would consider that somewhat a bug.

To work around it, I modified the search to limit it to only the queue  
that I can see as a test and it go better, but I'm still only seeing  
11 out of the 21 unassigned tickets.

Wondering what else could be limiting the results of that query.

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