[rt-users] Best way to disable mail notification during mass ticket creation?

[Todd Chapman]

You could just make the Autoreply template blank. No email will be sent.

On Mon, Apr 14, 2008 at 4:20 PM, Kevin Murphy <murphy at genome.chop.edu>
wrote:

> When creating large numbers of tickets via Tools/Offline, is there a
> good way of disabling associated mail notification?  I'm using RT
> 3.6.6.  In 2006, Jesse suggested using a temporary override template (in
> my case named 'Admin Correspondence') hardwired to a nobody address.
>
> It would be great to have a checkbox on the Tools/Offline page to
> "disable mail notification".  Anything else is going to be potentially
> disruptive of normal RT usage.
>
> Maybe there's no good way to do this.  Not knowing anything about RT
> internals, it seems like the "right" RT implementation of this might
> require something like per-session scrips, the ability to override
> global (and queue) scrips, and possibly even a new privilege.   Ugh.
>
> -Kevin Murphy
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080414/d2054e92/attachment.htm>