[rt-users] Best way to disable mail notification during mass ticket creation?

Todd Chapman todd at chaka.net
Mon Apr 14 22:20:30 EDT 2008

You could just make the Autoreply template blank. No email will be sent.

On Mon, Apr 14, 2008 at 4:20 PM, Kevin Murphy <murphy at genome.chop.edu>

> When creating large numbers of tickets via Tools/Offline, is there a
> good way of disabling associated mail notification?  I'm using RT
> 3.6.6.  In 2006, Jesse suggested using a temporary override template (in
> my case named 'Admin Correspondence') hardwired to a nobody address.
> It would be great to have a checkbox on the Tools/Offline page to
> "disable mail notification".  Anything else is going to be potentially
> disruptive of normal RT usage.
> Maybe there's no good way to do this.  Not knowing anything about RT
> internals, it seems like the "right" RT implementation of this might
> require something like per-session scrips, the ability to override
> global (and queue) scrips, and possibly even a new privilege.   Ugh.
> -Kevin Murphy
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