[rt-users] Text/plain attachments not showing up inline

[Jesse Vincent]

On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote:
> Dear RT Users,
>
> I just upgraded from 3.0.11 to 3.6.6 (as per my earlier more  
> panicked emails about my config issues.  I have that all sorted out  
> and most everything is fine, just fine.
>
> The one odd problem one of the users has noticed is that some text  
> attachments are no longer being displayed inline.  Normal email  
> messages are fine.  They come in something like this:
>

What are the full attachment headers for one of the attachments RT  
chooses not to display inline?

-jesse


> Subject:        RE: [PGR #92694] Firefly MV: LED flashing
> Date:   Mon, 7 Apr 2008 16:53:42 +0200
> To:     <support at example.com>
> From:   Oliver Machui <machui at example.org>
> Download (untitled) [text/plain 289b]
>
> And the message follows.
>
> However, we have some web-form generated email messages that come in  
> and the body of those messages does not display inline.  They look  
> basically the same:
>
> Subject:        RMA Report: Firefly MV S/N 7140913
> Date:   Wed, 2 Apr 2008 08:37:30 -0700
> To:     <support at example.com>
> From:   <machui at example.org>
> Download RMA_Firefly MV_7140913.txt [text/plain 1.8k]
>
> Except the body is not displayed and staff instead have to use the  
> provided Download link.
>
> I tried tweaking what settings I could find in the SiteConfig that  
> seemed to be of any relevance:
>
> Set($MaxInlineBody, 10000000);
> Set($SuppressInlineTextFiles, 0);
>
> Neither of these seem to have any effect.
>
> And just to clarify, in RT 3.0.11, these messages are displayed  
> inline.  This is only a problem in 3.6.6.  And this does affect new  
> messages that have come in since the upgrade, so it's not just some  
> oddity with pre-upgrade data.
>
> Thanks in advance,
>
> --
> Dominic Lepiane
> Network Administrator
> Point Grey Research
> 604 730 9937 x283
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