[rt-users] Text/plain attachments not showing up inline

[IT GUY]

Hi..,

Could you please help me with the Initial mail set-up configuration.
Which MTA have you been using...and whether you use fetchmail or some
other program to get to your POP3 server.

Regards,
Yogesh

On 4/15/08, Dominic Lepiane <Dominic.Lepiane at ptgrey.com> wrote:
> Dear RT Users,
>
> I just upgraded from 3.0.11 to 3.6.6 (as per my earlier more panicked emails
> about my config issues.  I have that all sorted out and most everything is
> fine, just fine.
>
> The one odd problem one of the users has noticed is that some text
> attachments are no longer being displayed inline.  Normal email messages are
> fine.  They come in something like this:
>
> Subject:        RE: [PGR #92694] Firefly MV: LED flashing
> Date:   Mon, 7 Apr 2008 16:53:42 +0200
> To:     <support at example.com>
> From:   Oliver Machui <machui at example.org>
> Download (untitled) [text/plain 289b]
>
> And the message follows.
>
> However, we have some web-form generated email messages that come in and the
> body of those messages does not display inline.  They look basically the
> same:
>
> Subject:        RMA Report: Firefly MV S/N 7140913
> Date:   Wed, 2 Apr 2008 08:37:30 -0700
> To:     <support at example.com>
> From:   <machui at example.org>
> Download RMA_Firefly MV_7140913.txt [text/plain 1.8k]
>
> Except the body is not displayed and staff instead have to use the provided
> Download link.
>
> I tried tweaking what settings I could find in the SiteConfig that seemed to
> be of any relevance:
>
> Set($MaxInlineBody, 10000000);
> Set($SuppressInlineTextFiles, 0);
>
> Neither of these seem to have any effect.
>
> And just to clarify, in RT 3.0.11, these messages are displayed inline.
> This is only a problem in 3.6.6.  And this does affect new messages that
> have come in since the upgrade, so it's not just some oddity with
> pre-upgrade data.
>
> Thanks in advance,
>
> --
> Dominic Lepiane
> Network Administrator
> Point Grey Research
> 604 730 9937 x283
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